MoMo Platform Upgrade
About the Platform Upgrade
What is the MoMo Platform Upgrade about?
The MoMo Platform Upgrade is an enhancement of our systems and services designed to deliver better customer experience. Eligible customers will be guided through the upgrade process.
Why is the MoMo platform being upgraded?
We are upgrading our platforms to improve security, performance, reliability, and service availability, so we can serve you more effectively.
Will my money and personal information be safe after upgrading?
Yes. Your wallet balance and personal information will remain protected during and after the upgrade process.
Do I need to register or sign up again?
No, unless you are specifically instructed to do so by MoMo PSB.
Will my phone number, transaction history, or settings change?
No. Your phone number will remain the same. You will also receive a new account number (NUBAN), which you can share with anyone who wants to send money to you if you prefer not to share your phone number. Your transaction history will remain available, and your supported settings and preferences will be retained.
How can I upgrade my account?
You can upgrade by downloading and signing in to the new MoMo PSB NG app from your app store or via USSD by dialing *671#
Can I upgrade without internet access?
Yes. You can complete the upgrade through USSD where the option is available.
Why am I being asked for security questions & OTPs?
These measures help verify your identity and protect your account. You may be required to answer security questions, enter an OTP, and your existing PIN as part of the process.
Can I share my OTP or let someone else complete the process for me?
No. Never share your OTP, PIN, or security question answers with anyone. The upgrade must be completed by the account owner.
I can't remember my PIN. How do I reset my PIN after downloading the new app?
To complete your initial PIN reset after downloading the new app, please contact our Customer Support team for assistance. See Help and Support page for more information.
Will I be able to use my account after upgrading?
Yes. Once you’ve downloaded the new app and signed in, you can continue using MoMo services and transacting as usual.
Where can I get help if I have an upgrade-related issue?
You can contact Customer Care or use any official MoMo PSB support channel for assistance.