Getting Started

App & Technical Support

The MoMo App is not working. What should I do?

• Upgrade to the new platform by downloading the new MoMo PSB NG app
• Check your internet connection
• Restart your device
• Contact Customer Support if the issue persists

I am not receiving OTPs

• Check your internet connection or network availability
• Confirm your registered email and phone number are active
• Check your spam, junk, promotions, or clutter folders.
• Wait a few minutes and request another OTP.
• Contact support by calling 671 or any of our other channels if the issue continues.