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Transfer Opt-In/Opt-out feature
What is the Transfer Opt-In / Opt-Out feature?
The Transfer Opt-In / Opt-Out feature allows customers to enable or disable outgoing transfer transactions on their MoMo account, providing additional security and control over their funds.
Why was this feature introduced?
This feature was introduced to enhance user control and reduce the risk of unauthorized transfers by allowing you to disable transfer functionality when they do not intend to use it.
Where can I enable or disable transfers?
The features are available through:
- MoMo Mobile App
- USSD Channel
Any update made on one channel is automatically reflected on the other channel.
What happens when transfers are disabled?
You will not be able to:
- Transfer funds to another MoMo wallet.
- Transfer funds to a bank account.
- Perform agent cash-out transactions.
However, you will still be able to receive funds
What authentication is required to enable or disable transfers?
The system requires strong customer authentication:
If Biometrics is Enabled
- Biometric Authentication + PIN
If Biometrics is Disabled
- OTP + PIN
Can I re-enable transfers after disabling them?
Yes. You can re-enable transfers at any time through the App or USSD by completing the required authentication process.
Will transfer settings remain synchronized across channels?
Yes. If you enable or disable transfers through the App, the same status will immediately apply to USSD and vice versa.