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TERMS AND CONDITIONS FOR MOMO PSB SCHEDULED AIRTIME TOP UP SERVICE

1. Introduction

1.1These Terms and Conditions (the “T&C”), as amended from time to time, represent an agreement between you (“you”, “your” or collectively with other users, “Users”) and MoMo Payment Service Bank Limited (MoMo PSB, we, us, ours) and governs your use and access to the Scheduled Top Up Service (“Service”). By subscribing to and using the Service, you agree to be bound by these T&C and all applicable laws as shall be amended by MoMo PSB from time to time.

1.2Please carefully read these T&C before accepting them. By checking the box and clicking “CONFIRM”, you confirm that you have read and understood these T&C and agree to be bound by them. Any future amendment will be communicated in accordance with Clause 10 and will apply from the effective date stated in the notice.

2. Eligibility

2.1The Service is available to all MoMo customers with an active MoMo account.

3. Definition

3.1″Automatic Debit” means the recurring deduction, on the date selected by you, of the Scheduled Top-Up amount from your Payment Account pursuant to the mandate in Clause 5.

3.2″Service Provider” means a business or organization that provides customers with access to telecommunications including without limitation, MTN and other MNOs, cable tv subscription, betting, electricity and other forms of bill payments in Nigeria.

3.3″MoMoPSB App” means the mobile money application operated by MoMo PSB.

3.4″Wallet Balance” means the available balance in your MoMo PSB wallet.

3.5″Payment Account” means the MoMo PSB wallet selected by you and from which all amounts payable for the Service will be debited.

3.6″Privacy Policy” means the privacy policy of MoMo PSB on the MoMoPSB App, which governs how data collected under these Terms will be processed and stored.

3.7″Scheduled Top-Up” or the “Service” is a service we offer to Users whereby Users are able to automatically purchase or subscribe to any of the following at a scheduled date:

  • Airtime
  • Betting
  • Cable TV subscriptions
  • Data
  • Electricity and other bill payments from relevant Service Providers.

A User can access the Service on the Scheduled Top-Up page of the MoMoPSB App.

3.8″NDPA” means the Nigeria Data Protection Act, 2023; “NDPC” means the Nigeria Data Protection Commission; and “Personal Information” has the meaning assigned to personal data under the NDPA.

3.9″Top-Up Information” means relevant information relating to the Service including but not limited to the scheduled top-up amount, date, payment method, mobile/serial/meter number, betting ID etc and relevant Service Provider.

4. Subscription to the Service

4.1You shall fill in the Top-Up Information on the Scheduled Top-Up page.

4.2You shall ensure that the Top-Up Information provided is accurate and complete. You acknowledge that after payment for a Scheduled Top-Up is completed, you will be unable to change or modify the Top-Up Information. We shall not be liable for any loss you incur as a result of incorrect Top-Up Information and you hereby agree to indemnify us from any loss we incur due to your provision of incorrect or false information.

4.3You represent to us that you possess the authority or have obtained the required consent to share with us any mobile number or personal information included in the Top-Up Information. You agree to indemnify us of any loss we may incur which arises from your failure to obtain the consent required under this clause.

4.4After a successful debit in accordance with Clause 5 below, we will send instructions to the relevant Service Provider to process the top up. After a successful processing, we will top up the specified mobile/serial/meter number or betting ID etc. with the corresponding amount.

4.5Because the Service depends on the relevant Service Provider, completion times may be affected by matters outside MoMo PSB’s reasonable control. MoMo PSB will use reasonable efforts to process each successful Scheduled Top-Up promptly after confirmation of the debit and shall not exclude liability for loss caused by its fraud, gross negligence or wilful misconduct.

4.6Where you don’t have sufficient funds in your Payment Account, the Scheduled Top-Up will fail and we will not be able to provide you with the Service.

5. Automatic Debit Mandate

5.1You hereby authorise us to automatically deduct the corresponding amount stated in the Top-Up Information from the Payment Account for each Scheduled Top-Up on the scheduled date.

5.2The Automatic Debit Mandate will remain in force until you cancel or deactivate the Service. Cancellation will prevent future scheduled debits but will not reverse a debit or top-up already completed.

5.3You hereby undertake and guarantee to always have sufficient funds to satisfy the Automatic Debit Mandate given herein and shall ensure that the Payment Account is always funded to cover the top-up under this Service.

6. Data Protection

Personal information collected in connection with the Service, including your mobile number, Top-Up Information and Payment Account details, is processed in accordance with the Privacy Policy, the Nigeria Data Protection Act 2023 (“NDPA”) and applicable CBN regulations, on the lawful bases of contractual necessity and compliance with MoMo PSB’s legal and regulatory obligations. You have the right, in accordance with the NDPA, to be informed of how your data is processed, to access, rectify, erase or restrict the processing of, and request portability of your personal information, to object to certain processing, and you may lodge a complaint with the Nigeria Data Protection Commission (“NDPC”) regarding the processing of your personal information. Your data will be retained only for as long as necessary for the purposes of the Service and in line with applicable CBN record-retention requirements, and will thereafter be securely deleted or anonymised.

7. Miscellaneous

7.1We may suspend or cancel the Service where reasonably necessary for security, fraud prevention, legal or regulatory compliance, maintenance, or your breach of these T&C. We will give notice where reasonably practicable and legally permitted. You may terminate the Service at any time by deactivating it on the MoMo PSB App, which will cancel future Scheduled Top-Ups.

7.2The Terms and Conditions for the MoMoPSB App and the Privacy Policy are incorporated herein by reference and matters not covered under these Terms shall be subject to the provision of the above agreements.

8. Termination and Suspension

MoMo PSB reserves the right to suspend or terminate your participation in the Service on the grounds and subject to the notice provisions in Clause 7.1. You may terminate your participation at any time through the MoMo PSB App or customer-service channels.

9. Liability and Indemnity

MoMo PSB shall not be liable for indirect or consequential loss arising from the Service, but nothing in these T&C excludes liability for MoMo PSB’s fraud, gross negligence or wilful misconduct. You shall indemnify MoMo PSB against direct losses and third-party claims arising from your material breach of these T&C, fraud, or provision of information you knew to be false, to the extent permitted by law.

You are solely responsible for the safety and confidentiality of your account details and information such as your PIN, mobile phone devices used for the purpose of this services etc.

10. Amendments

MoMo PSB reserves the right to amend these T&C at any time. Any changes will be communicated to you through the MoMoPSB App or other channels and will take effect upon such communication.

Continued use of the Service after amendments to these T&C constitutes your acceptance of the revised terms.

11. Governing Law

a.These terms and conditions of use of the Service and all matters of disputes arising therefrom or incidental thereto shall be governed in accordance with the Laws of the Federal Republic of Nigeria.

b.In the event of a dispute or difference between You and MoMo PSB in connection with or in relation to this Agreement or its performance, construction or interpretation, the Party alleging the dispute shall provide a written notice, giving particulars of the dispute (the Notice of Dispute) to the other Party via the channels provided in Clause 12. You and MoMo PSB agree to each appoint a representative and to cause your respective representatives to meet as soon as possible, in an effort to resolve the dispute amicably, in good faith and with absolute fair play. All such representatives of the Parties shall be referred to as ‘Settlement Nominees’ and the period agreed on for such discussion shall be referred to as “Period of Discussion”.

c.If the dispute is not resolved by formal negotiation within fourteen (14) Business Days after the notice of dispute, it shall be referred to a sole mediator under the Arbitration and Mediation Act, 2023. If mediation does not resolve the dispute within fourteen (14) Business Days, either party may refer it to a court of competent jurisdiction in Nigeria.

d.A complaint regarding the Service shall first be submitted through the channels in Clause 12. Where it remains unresolved after MoMo PSB’s internal dispute-resolution process, or is not resolved within the applicable regulatory timeline, it may be escalated to the Consumer Protection Department of the Central Bank of Nigeria. A complaint specifically concerning the processing of Personal Information may also be referred to the NDPC in accordance with the NDPA.

e.Where there is a dispute between the provisions of these Terms and Conditions, and the terms and conditions for use of MoMo PSB platform, the latter shall prevail.

12. Customer Support

a.For inquiries, complaints or support regarding the Service, you may contact MoMo PSB through any of the following channels:

OR

Visit us at our physical office address:

MoMo Payment Service Bank Limited
290B Akin Adesola Street, Victoria Island, Lagos State

13. Acknowledgment and Acceptance

By entering your MoMo PIN, you consent to opt in and agree to these Terms and Conditions.