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About the Update Downloading and Updating the App Login Changes OTP Frequently Asked Questions Device Registration 6-Digit Passcode Biometrics Security Settings New Features & Enhancements Profile Management Support & Contact Information

App Update

6-Digit Passcode

What is the new 6 - digit Passcode? What is the new 6 - digit Passcode?

It is a new login option that allows customers to securely access the app without OTP verification.

How do I create a 6 - digit Passcode? How do I create a 6 - digit Passcode?
  • Complete device registration.
  • Select Passcode Setup.
  • Enter a 6 – digit code.
  • Confirm the same code.
  • Save.
Can I skip creating a Passcode? Can I skip creating a Passcode?

Yes. It is optional but highly recommended.

Can I create a Passcode later? Can I create a Passcode later?

Yes

What if I forget my Passcode? What if I forget my Passcode?

Contact MoMo PSB Customer Support for assistance and verification before a reset can be performed.

Is the Passcode safer than OTP login? Is the Passcode safer than OTP login?

Both options are secure, but Passcode login is faster because it does not require OTP.