App Update
Device Registration
What is Device Registration?
Device Registration is a security feature that links your MoMo account to your mobile device to prevent unauthorized access.
Why is Device Registration important?
It helps ensure that nobody can access your MoMo account from another device without your authorization.
Is Device Registration mandatory?
Yes. It is required as part of the enhanced security framework.
How many devices can I register?
Only one active device can be linked to a MoMo account at a time.
How do I register my device?
- Login to the updated app.
- Verify with OTP.
- Select three security questions.
- Provide answers.
- Save your responses.
- Device registration is completed.
How many security questions must I choose?
You must select and answer three security questions.
Do my security answers have to be factually correct?
No. The answers do not need to be correct. They only need to be answers that you can easily remember.
Are security answers case -sensitive?
No. Security question answers are not case -sensitive.
What happens after I save my security questions?
Your device becomes linked to your account and can be recognized for future logins.
What happens when I login again?
You may be asked to answer one of your previously saved security questions for verification.
How many security questions must I answer when prompted?
You only need to answer one of your saved security questions correctly.
What happens if I enter the wrong answer?
Access may be denied until the correct answer is provided.
Can I use another phone after registration?
Yes, but the new device must go through device verification and authentication.
What happens when I switch devices?
You will:
- Receive an OTP on your registered email or phone number.
- Answer one of your saved security questions correctly.
- Complete device verification.
I forgot my security answers. What should I do?
Please contact MoMo PSB Customer Support for assistance with backend verification and reset.